Skip to contentGet the Nammude Matrimony app Download

Refund Policy

Refund Policy

Last Updated: 10 July 2026

Please read this Refund Policy carefully before you buy a membership plan from Nammude Matrimony LLP. By paying for a membership, you are treated as having accepted this policy.

1. Membership Fee

A paid membership on Nammude Matrimony is a service for a fixed period. Once your membership is activated, you get paid features such as profile search, viewing contact details, and messaging / live chat.

2. Refund Policy

Once the membership payment is successful and your account is activated, the membership fee is normally non-refundable.

You are not entitled to a refund for reasons such as: you did not use the service after paying, you could not view profiles, you did not get a match, or a marriage alliance was not confirmed.

Nammude Matrimony is not a service that guarantees marriage. It is only an online matrimony platform that helps users find suitable profiles and contact them.

3. When a Refund May Be Given

A refund or adjustment will be considered only in the following specific situations:

  • A duplicate payment was made.
  • The payment was successful, but the membership was not activated.
  • The payment was completed, but the service was not provided because of a technical error.
  • An extra amount was deducted by mistake.
  • The payment reached the company account, but the membership could not be activated.

In these cases, our support team will verify the payment details and then take the right action: a refund, membership activation, or an amount adjustment.

4. When a Refund Will Not Be Given

A refund will not be given in the following situations:

  • You request cancellation after the membership has been activated.
  • You decide to delete your profile.
  • You did not get a match you liked.
  • Profiles you contacted did not respond.
  • A marriage proposal was not finalised.
  • Your profile was rejected, suspended or blocked because of incorrect information you provided.
  • Your account was blocked because of misuse, fake information, rude behaviour or a policy violation.

5. Renewal Policy

When your membership period ends, you must renew your membership to keep using the paid features.

At present, membership is treated as a one-time, fixed-term plan. After your membership expires, you can renew it yourself. We will not renew automatically or deduct any amount automatically without your permission.

6. Payment Method

You can pay using the following options:

Online Payment: Razorpay secure payment gateway
Google Pay / PhonePe / Paytm: +91 9645661000
Bank Transfer: Company account

Company Account Details
Name: NAMMUDE MATRIMONY LLP
Account Number: 10109543510
IFSC: IDFB0080931
Bank Name: IDFC FIRST
Branch: CALICUT BRANCH

If you pay through Google Pay / PhonePe / Paytm / Bank Transfer, you must send the payment screenshot to our support team on WhatsApp.

7. How to Request a Refund

To report a refund or payment issue, send the following details:

  • Registered mobile number
  • Payment date
  • Amount paid
  • Payment screenshot / transaction ID
  • Details of the issue

Email: nammudematrimony01@gmail.com
WhatsApp / Phone: +91 9645661000

8. Refund Processing Time

If a refund is approved, it normally takes 7 to 10 working days. The time may vary depending on the bank or payment gateway processing time.

9. Final Decision

Decisions made by Nammude Matrimony LLP, based on its verification, are final in all matters of refunds, adjustments, membership activation, account suspension and action taken for misuse.

10. Contact Details

NAMMUDE MATRIMONY LLP
Registered Office:
1st Floor, Saroja Arcade, Wayanad Rd,
opp. HP Petrol Pump, East Nadakkave, Eranhipalam,
Kozhikode, Kerala 673006

Phone / WhatsApp: +91 9645661000
Email: nammudematrimony01@gmail.com